Refund and Return Policy for Grace Canyon Design
At Grace Canyon Design, we are committed to providing high-quality custom apparel tailored to meet the specific needs of your team, company, or cause. Please read our refund and return policy carefully before placing your order.
Custom Apparel Policy:
Due to the nature of custom orders, all sales are final once a garment goes into production. Each item is unique and created specifically for you. Therefore, we do not offer refunds or returns unless the item is damaged.
Damaged Items:
If you receive an item that is damaged, please notify us within one week of receiving the item. We will assess the situation and consider replacements on a case-by-case basis, contingent upon our discretion. Please document any damages with photos and provide details in your communication.
Exchanges:
Exchanges may be permitted at the discretion of the owner, but they are not guaranteed. If you believe an exchange is necessary, please contact us promptly.
Sizing and Fit:
We strive to ensure that all orders are 100% accurate. To avoid issues with sizing and fit, we encourage you to reach out with any questions prior to finalizing your order. It is crucial to confirm your size, as all sales are final once your order is in production. If you have any questions regarding our refund and return policy, please feel free to contact us at order@gracecanyondesign.com.
Thank you for choosing Grace Canyon Design for your custom apparel needs!
